A TIM Hortons employee was caught on video throwing hot coffee in a customer’s face, leaving her with burns.
The employee is now facing a criminal investigation stemming from the incident, which happened on October 30, according to WJBK.
Dusty Jackson had coffee thrown in her face after a verbal altercation with a Tim Horton’s employee[/caption]
Jackson says the 16-year-old employee wouldn’t fulfill her request, which she called ‘stupid’[/caption]
Dusty Jackson suffered minor burns when the 16-year-old threw the coffee in her face. She complained to police the employee wouldn’t add Timbits – donut holes – to her order.
Jackson, 41, said it was “kind of f****d up” and “stupid” that her request couldn’t be fulfilled.
She cursed at the employee which caused them to throw the cup at her. Jackson declined medical treatment but decided to sue Tim Hortons.
Her attorney, Abdallah Moughini argued that had the coffee been “black” it would have “permanently disfigured” Jackson.
He added that the girl who threw the coffee isn’t to blame compared to the company.
“The Tim Hortons Corporation, which allows this franchise and hundreds of franchises to poorly train, supervise and employ their employees.”
Most read in The Sun
Michael Oliveira, senior manager of communications at Tim Hortons, said the company’s franchises are expected to meet the brand’s “strict standards and high expectations.”
“We are looking into the matter with the franchisee that operates the restaurant,” he said.
He could not say anymore as the company doesn’t comment on pending litigation.
Michigan police have opened an investigation into the incident.
Jackson suffered minor burns from the warm coffee[/caption]
She is suing Tim Hortons over the incident[/caption]